Frequently asked question

1 – Which poker chips should I choose?

ABS? PP? Composite? Pre-denominated? (in other words with a value written on each chip) or un-denominated?
Which poker chips should I choose? A difficult thing to answer. You need to ask yourself the right questions before you can decide on the best ones for you.

So then, pre-denominated or un-denominated? If you play an occasional game among family or friends, and wish to keep things simple, you should choose pre-denominated chips. Their various face values are written on each chip and each denomination has its own color.

If you prefer to set your own betting rules, you should choose undenominated chips. This will enable you to change the designated denomination of a chip in each game and adapt them to the playing practices of different players. There are a number of other criteria when making your choice: First and foremost, the price, obviously it should relate to the quality. But also the design, material, texture and weight, the sound of the chips being piled up ... You will see things more clearly after you have consulted our blog: section: “Poker chips” Is that it?… Does all this still leave you feeling confused? If so, then you are probably a “Doubting Thomas” type!: Need to see and touch before buying? Well then, visit our website home page and click on “samples” in the left hand column of the section: “poker chips”. There you can select and buy the chips which appeal to you the most.

2 – What are the values that can be given to un-denominated chips?

Our experience in gaming means we can help you to choose the composition of a poker chip set, that is to say the number of chips of different colors. (Keeping in mind that other combinations are possible). First of all, it is important to point out that as a general rule, 4/5 or 6 people can play using a set of 300 chips in 4 colors and 7/8 or 9 people can play using a set of 500 chips in 5 colors.

We recommend 4 different colors for the 300 chip sets. Their denominations would therefore be as follows:

- 100 white chips: Chip value. 1. Number of chips per player: For example 10 with the possibility to “rebuy” once.

- 100 red chips: Chip value: 5. Number of chips per player: For example 8 with the possibility to “rebuy” once.

- 50 green chips: Chip value: 25. Number of chips per player: For example 4 with the possibility to “rebuy” once.

- 50 black chips: Chip value: 100. Number of chips per player: For example 2 with the possibility to “rebuy” once.

We recommend 5 different colors for the 500 chip sets. Their chosen denominations can be as follows.

- 150 white chips: Chip value: 1
- 150 red chips: Chip value: 5
- 100 blue chips: Chip value: 25
- 50 green chips: Chip value: 100
- 50 black chips: Chip value: 500

These examples are intended only as a guide. Some players prefer to use only 3 colors, others 5. The main benefit of using un-denominated chips is that the face value of any chip can be changed to suit the requirements of different players.

3 – Does Poker-Production sell top of the range products ?

One of our highest priorities is ensuring the quality of our products.

We believe that keeping customers starts by keeping them happy. We are currently importing our products from 3 different countries:

China: In order to get the very best value for money, it is important to visit the manufacturers on site: We selected five out of eleven, for their production tools, their raw materials and their quality controls. (More details are available on our blog)

United States: The most successful brands are often those which provide the best quality. We have just been listed by “THE UNITED STATES PLAYING CARD COMPANY” as an importer of the top brand names: BICYCLE and WORLD POKER TOUR.
Nevada Jack, Samurai, Paulson, all these manufacturers have put their confidence in us as distributors.

Spain: We import many of our cards from “NAIPES/FOURNIER: One of the major suppliers of cards to casinos all over the world. We visited their factory in Vitoria and were very impressed by their stringent quality controls.

4 – How can I check the availability of a product I have ordered?

Before validating your order, we will display details relating to availability of the article(s) you have requested in a message on your screen.

5 – What exactly do the published prices include?

In the majority of cases, deliveries are shipped using the 48h Colissimo Post office and the 24h Chronopost services available in France.

For large volume parcels, (for example tables), it is possible that another form of transport will be used. In all cases, we use the means of transport representing the best value for your money. All charges for preparation and packing are paid for by POKER-PRODUCTION.

6 – Which methods of payment do you accept?

Methods of payment are as follows:
- credit/debit card (Visa, CB and Mastercard) and Paypal
- Paypal
- Neteller

Payments by credit/debit card are processed at the time of ordering and checks will be deposited upon receipt.
For cash on delivery, you will be required to pay the delivery agent in cash, upon receipt of your goods.

7 – How secure is an online payment?

A security protocol SSL (Secure Socket Layer) enables the encrypting of your supplied credit/debit card data (number and expiry date) before it is sent to the payment server. We are, therefore, unable to read any confidential data relating to your credit/debit card. This means that payment online is completely risk-free.

8 - Why do I need to open an account?

When you order for the first time you will need to create your own client account. This will save you from having to fill in your details again the next time you wish to order something. In conformity with the laws of computerization and Liberty n°78-17 of 6 January 1978 amended by the law n°2004-801 of 6 August 2004, you have the right to access and to communicate any errors or changes to the information provided by you.

9 – Is the personal information that I provide confidential?

Because of the encrypting process, the only item of personal information that we have access to is your name, address and email address. This information remains private and confidential, in conformity with the requirements of the laws relating to computerization and liberty. We have a firm commitment to the protection of personal information and will not sell this on to other companies.

10 – Who should I make my check payable to and where should I send it?

Checks must be made payable to EXPLORIMPORT and sent to the following address:
EXPLORIMPORT
Bâtiment E
1 rue des orfèvres
44840 Les SORINIERES
FRANCE

11 – What is your delivery range?

We deliver to all of France (DOM/TOM), to Switzerland, Belgium, the UK and to the majority of European countries.

12 – What are your delivery times?

Articles will be sent to the delivery address which is specified on your order. This address can be different to your billing address (you need to specify this before validating your order). Orders are processed and dispatched the same day, or no later than the following day, in mainland France, from Monday to Saturday. Delivery should be no later than 48 hours during normal working hours for the Colissimo service, and 24 hours for the Chronopost service.

13 – What happens if I am unhappy with my order?

Customers have a legal right to return their items up to 7 working days, EXPLORIMPORT has extended this period to 15 days; this period being calculated from the delivery date. It is the customer’s responsibility to inform us of his/her intention of returning either part, or all of his/her order.
To cancel an order, you need to click on the link “product return” which is displayed on your account page and print the order which corresponds to the one you wish to return.
The product must be returned in its entire, original packaging along with the original invoice.
If you wish to return an order that you are not happy with then the shipping cost is your responsibility. Any packages that are subject to payment on delivery will be refused by Poker-Production. However, if you are returning any article as a result of an error on our part (faulty manufacture, un-ordered articles, breakages or incomplete items), the delivery cost will be reimbursed at the same time as the cost of the article. We try to make sure that all reimbursements are as rapid as possible.

14 – Do you provide customer services, or after sales services?

We are happy to listen to any questions you may have concerning your order, the range of our products or any problems you may experience with deliveries. You can contact us by telephone from Monday to Friday, between 9am and 12:30pm and 2pm and 7pm, and on Saturdays between 9am and 12pm at + 33 (0) 240785643, or by email at contact@poker-production.fr.

15 – What guarantees do I have?

Manufacturing faults are guaranteed and must be notified to Poker-Productions upon receipt of the product. Upon receiving your order, it is your responsibility to verify that the goods have not suffered any damage during transport; should this be the case you have the right to refuse them. You have a period of 48 hours to inform the courrier of any remarks you have made about damaged or missing items. Do not discard packaging; this could be useful if you need to return an item.

16 – My order is a gift for someone and I don’t wish the price to appear on the delivery slip, how do I go about this?

If the delivery address is not the same as the billing address, the delivery slip will not include the price of the order.

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